FAQ (Frequently Asked Questions)

  • Is it necessary to have a swaponsworld.com account to shop?

While it is not necessary to have a swaponsworld.com account to shop and purchase items, it is certainly recommended to have one. As a registered customer, you have few future conveniences like fast & easy Check-Out, easy access to your order history and status.

  • How do I make a payment for a swaponsworld.com purchase?

swaponsworld.com offers multiple methods to make payments for your order: Credit Cards & Debit Cards, bKash, Rocket, Cash-on-Delivery (COD).

  • What type of cards do you except?

Any valid Visa, American Express, Master Card from any bank will work. In fact, the card does not even need to come from Bangladesh. Any valid MasterCard, Visa card from any country can be processed.

  • Is it safe to use my Credit/Debit card on swaponsworld.com?

Yes, shopping at swaponsworld.com is 100% safe. All Credit card and Debit card payments on swaponsworld.com are processed through secure and trusted payment gateways. swaponsworld.com and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

  • Are there any hidden charges when I make a purchase on swaponsworld.com?

There is absolutely no hidden cost except the delivery charge when you make a purchase with swaponsworld.com. Within Dhaka city, the delivery charge is BDT 50 and outside Dhaka city, it is BDT 100. The prices listed for all items are final and also will be added the service charge. The prices you see on our product pages are exactly what you pay for the item.

  • What is Cash on Delivery (COD)?

If you do not prefer to make an online payment on swaponsworld.com then you can opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on swaponsworld.com.

  • Are there any terms and conditions for Cash on Delivery (COD) purchase?

- The maximum order value for COD is BDT 10,000
- e-Gift Vouchers or Store Credit cannot be used for COD orders
- Please make only Cash Payment at the time of delivery.
- Foreign currency as payment against a COD order is not accepted.

  • Can I get any replacement of my purchased products?

Yes, you can get replacement. All physical products sold on swaponsworld.com are covered by our 5 shopping days Replacement Guarantee.

The following shall not be eligible for replacement:

- Damages due to misuse of product

- Incidental damage due to malfunctioning of product

- Any consumable item which has been used or installed

-  Products with tampered or missing serial / UPC numbers

-  Any damage/defect which is not covered under the manufacturer's warranty

-  Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

Note:

Replacement of the product is subject to availability of the same on swaponsworld.com.

  • Can I cancel any products that I purchased?

Yes, you can cancel an order on swaponsworld.com. For outright cancellations contact our Customer Support team. If you cancel your order before your product has been shipped, we will refund the entire amount.

If you received the product, it will be eligible for 5 Days Replacement, only in cases where there are defects found with the product. Contact customer support immediately if you receive any defected products.

  • How will the delivery be done?

We process all deliveries through:

-  Reputed couriers

-  Our in-house delivery team

  • How much are the delivery charges?

Within Dhaka city, the delivery charge is BDT 50 and outside Dhaka city, it is BDT 100.

Note: If there is any modification in delivery charge for a particular item, it will be mentioned in Product details.

  • What is the estimated delivery time?

The estimated time of delivery is mentioned on every product details page. It may differ from one item to another. Please read below for an explanation of delivery estimates:

Normal Delivery: If your shipping address is within Dhaka city, products will be delivered by next business day. If it is outside Dhaka then it will take 2-4 business days.

Note:

- Any order placed after 6 pm will be considered as order of next business day, not as same day.

- Business Day: Saturday to Thursday except public holidays.

  • Does swaponsworld.com deliver internationally?

swaponsworld.com doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangladesh.